Refund policy
Return & Refund Policy
At Mzansi Pets, we want you and your pets to be happy with your purchase. If you experience an issue with your order, please contact us so we can assist you.
Refunds for Damaged or Defective Products
We offer refunds for products that arrive broken, defective, or damaged.
If your product arrives damaged or develops a defect, please contact us as soon as possible and provide your order number along with clear photos or a video showing the issue.
Once we have assessed the issue and confirmed that the product is damaged or defective, we will provide an appropriate remedy, which may include a refund or replacement, in accordance with applicable South African consumer law.
Returns & Exchanges
If you are not satisfied with your purchase and simply wish to return the product, you may request a return for an exchange for another product or store credit.
Change-of-mind returns are not eligible for a cash refund.
To qualify for an exchange or store credit, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging and accessories, where applicable.
- Not show signs of misuse, intentional damage, or excessive wear.
- Be returned within 7 days of delivery.
Return shipping costs for change-of-mind returns are the customer’s responsibility unless otherwise agreed by Mzansi Pets.
Once the returned product has been received and inspected, we will confirm whether it qualifies for an exchange or store credit.
Items That Cannot Be Returned
We cannot accept returns for products that have been damaged through misuse, accidents, improper handling, or failure to follow the product’s instructions.
